They finally did that, and wouldn't you know it, the Ford dealership was able to resolve my issue in JUST 30 MINUTES. Eventually, they realized that the only way to shut me up was to take it in to the Ford dealership for a second look, as I was not going to believe them. I called the Ford dealership, who confirmed that they did NOT say there wasn't a problem, but in fact said that there was, and asked them to forward me the invoice as documentation. They told me that I was wrong and that my car had always been this way and that their technicians have looked it over and nothing was wrong with it, aside from Brian who went on at one point to tell me how awful my car was, which was neat. Ilia in service, Brian the service manager, and Ian the general manager argued with me for over a day regarding whether or not the issue was resolved. I go to pick my vehicle up that was "ready", and still don't have brakes. Once it returns to Sheppard, they call and say my car is ready, but please know, it has been 6 AND A HALF WEEKS at this point (44 days, two separate holidays, you get it). The technician drove my vehicle to and from the Ford dealership knowing that my brakes were still not engaging, the reason that it was taken in the first place, and were given an invoice from Ford that stated they noticed the problem was still happening but were not instructed by Sheppard to do anything. At this point, they released my vehicle to the Ford dealership (who was AMAZING throughout this process) and told them that all they wanted to do was turn the light off. They replaced the first part, which did not resolve the issue, so they replaced a second part. I purchased my Ford there used, so naturally I took it there to complete a service when my brakes went out, as it was covered under my extended warranty from purchase. TL DR: They are incompetent when it comes to brake service, release unsafe vehicles, and call customers crazy for standing up to their poor service abilities.
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